WhatsApp customer routing
Route customer entry requests to configured support accounts using managed routing settings.
Services
Customer service routing and management services
ChangSheng provides software tools for support routing, account configuration, reply management, and admin visibility.
Support account management
Manage support account names, numbers, availability, fallback settings, and integration readiness.
Auto-reply rule management
Configure first-message, keyword, default, priority, and per-agent auto-reply rules.
Frequently used replies
Maintain reusable response templates by category, language, account, and sort order.
Admin dashboard
Review customer routing records, message records, support account status, and bot configuration.
API integration readiness
Prepare callback, webhook, and Cloud API settings for compliant official API integrations.